How do I use the Telemedicine Consultation Service (Telehealth) ?

Coverage for Telemedicine consultation is available only through partner service provider appointed by the Company. Partner service provider is “Doctor Anywhere” available through mobile application on your smartphone. Further instructions on how to use the service can be found at https://www.axa.co.th/Doctor-Anywhere .

How do I purchase the Hello Health Insurance ?

The policy is available to purchase online Click Here and you will receive the policy instantly via email.

Who can be included in family policy ?

You can include your family members in the policy as per below: • Parents (Max 2 persons when applying without spouse and max 4 persons when applying with spouse) • Spouse (Max 1 person per policy) • Children aged not over 23 years old (Unlimited Number)

How is family discount calculated ?

Family discount is available only when all members are on the same policy and calculated as below: • 5% discount for 3-4 members • 10% discount for 5-7 members • 15% discount for 8 members or more

Do I need to submit a medical check-up to apply ?

You are not required to answer any health questions or provide a medical check-up during the application process.

Once the online transaction is completed, when is my policy effective ?

The policy has a standard waiting period of 30 days for illnesses. However, the coverage starts the next day for accidental injuries.

If I need to be admitted as in-patient (IPD) from one of the covered diseases, how can I be covered ?

Cashless claim is available for in-patient treatment (IPD) when using one of the hospitals within AXA extensive networks Click Here

If I need to visit a doctor (OPD) for one of the covered acute infections / receive out-patient (OPD) treatment due to an accident, how do I make a claim ?

For out-patient treatment (OPD) , you are required to pay and claim. E-Direct claims via email is available , please refer to https://www.axa.co.th/en/health-insurance-claim for further details.

Highlight

Cover medical expenses for infectious diseases including Influenza, Dengue Fever, Food Poisoning and accidents with Telehealth services
Available for Thai and Foreign nationals residing in Thailand
Easy to apply online, no health questions. The insurance policy is available instantly via Email.
Family discount up to 15% for family plan including your parents, spouse and children
Eligible for personal income tax deduction

Document

**Insurance Coverage for Infectious Diseases and Accidents with Affordable Premium.**

Coverage

Table of Hello Health - Infectious Diseases and Accidents Insurance Benefits

Table of Benefits	Plan 1	Plan 2	Plan 3	Plan 4
Maximum Annual Limit (Baht/Person)	32,000	80,000	160,000	320,000
Inpatient Hospitalization (IPD)
1. Hospitalization due to Acute Infections (per day)	1,600	2,400	3,200	4,800
2. Hospitalization due to Accidents (per day)	1,600	2,400	3,200	4,800
Outpatient Hospitalization (OPD)
3. Outpatient Treatment for Acute Infections (Max 1 visit per day and 5 visits per year)	-	400	500	600
4. Emergency Outpatient Treatment due to an Accident (Max 1 visit per day and 5 visits per year)	-	800	1,000	1,200
Telemedicine Consultation
5. Telemedicine Consultation / per year (Max 1 consultation per day)	3 times	5 times	7 times	9 times
6. Medicine Prescribed further to a Covered Telemedicine Consultation /per year	-	-	1,000	2,000
Other Benefits
Loss of Life, Dismemberment, Loss of Sight, Loss of Hearing, Loss of Speech, or Permanent Disability from Accident (PA.2)	20,000	50,000	80,000	100,000
Starting annual premium	2,072 Baht	4,592 Baht	7,509 Baht	9,204 Baht

Conditions

1. Eligible for applicants aged between 30 days - 70 years old (Renewable up to 89 years old). Children under 18 years old must apply together with at least one parent.
2. Standard waiting period of 30 days applies (Except for accidental injuries)
3. The policy does not cover pre-existing conditions
4. Maximum 1 policy per person
5. Family discount applies to parents, spouse , and children (under 23 years old) as below
  ● 5% discount for 3-4 members
  ● 10% discount for 5-7 members
  ● 15% discount for 8 members or more
6. The Company reserves the right to decline insurance coverage for certain occupational groups.
7. Coverage for Telemedicine consultation is available only through partner service provider appointed by the Company.
8. Covered diseases are as specified above

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Terms and conditions of coverage and underwriting as specified by AXA, the Insured should understand before making the decision.